FAQs
General Inquiries
Do you have a physical store?

Although our studio is located in Connecticut, we do not have a retail storefront just yet, but we do see one in our future!

Yes! Contact us at connect@highlightrituals.com to discuss wholesale opportunities.

We do offer discounts for customers who are subscribed to our newsletter. Click here to subscribe.

Please reach out to Beth Bassil  at beth@b-goodpr.com.

Shipping & Order Processing
Where do you ship from?

We fulfill and ship orders from our Connecticut studio.

We use USPS Priority Mail shipping for orders up to $300. Orders above $300 will be shipped via FedEx Express and will require an adult signature for security.

We offer free shipping for orders over $100. For orders with a value less than $100, we ask that you cover the cost of USPS Priority Mail shipping which will be dynamically calculated at checkout based on your shipping address and the weight of your order.

We currently only ship within the US, but we hope to ship internationally soon!

Care & Repair
How should I care for my High Light Rituals jewelry?

Jewelry Care - Protect your piece! Apply makeup, perfume and hair spray before putting on your jewelry, and do not wear your gold pieces in a swimming pool as chlorine can damage gold.

You can cleanse your jewelry by creating a solution of slightly warm water and dish soap and gently rubbing the solution over your jewelry with a baby soft toothbrush. 

Keep your pieces inside our keepsake box or in a selenite crystal dish to keep them safe and charged with uplifting energy. 

Spell Bracelet Care - Protect your piece! Your spell bracelet is made of pure natural silk, a strong and sleek natural fiber. Some slight stretching of the silk of your bracelet is to be expected. To maintain the integrity of the silk and stones, avoid getting cream, soap, and makeup on them. It is also best to avoid swimming or bathing in your delicate piece. 

Place your bracelet into a selenite bowl or on a clear quartz cluster in order to cleanse and charge its energy. You may also place it in the sunlight or moonlight for a couple of hours. Research your crystals before placing them in sunlight as some of them will be damaged by prolonged sunlight. Save your spell instructions so that you can bless your bracelet after cleansing.

Crystals are nature’s delicate jewels and have the unique ability to absorb and retain energy. These vibrations can range from negative to positive, emanating from the people, environments, or objects that surround them. The energy they accumulate may be stagnant or simply not aligned with the energies you wish to have on your body or in your space.

To ensure your crystals can optimally support your unique practice, be sure to periodically cleanse and activate them. Cleanse your stones using smoke from sacred herbs like sage or palo santo, water, sea salt, moonlight, sunlight, or reiki. Be sure to understand the specific care requirements for each crystal, as some may be sensitive to water or sunlight and may be damaged if not handled correctly.

For help with cleansing and activating your crystals, contact us at connect@highlightrituals.com. We’d be honored to assist you.

Payment
What payment methods can I use?

You can use any major credit card, as well as Google Pay and Shop Pay. You may also pay in installments through Shop Pay.

Yes! We occasionally offer promotional codes and if you have one you may enter the code at the top of the page during checkout. Sign up for our newsletter here to stay informed of upcoming promotions.

Returns & Refunds
What is your return / refund policy?

Returns 

We're committed to making your experience extraordinary, from the moment you select your first piece to the years of enchantment that follow. In the unlikely event that your purchase does not exceed your expectations, we do issue full refunds for items returned within 14 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Kindly reach out to us at connect@highlightrituals.com to request return authorization within 14 days of receiving your order. If your return is accepted, we’ll send you instructions on how and where to send your package. We ask that you cover the cost of return shipping. Please note, items sent back to us without first requesting a return cannot be accepted.

Refunds
We will notify you once we’ve received your return. If your refund is approved upon inspection of the returned item, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at connect@highlightrituals.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

For any further inquiries or assistance, feel free to contact our customer care team at connect@highlightrituals.com.

Customization
Do you create custom pieces?

We do offer customization for all of our pieces, including engraving pieces, creating custom spell bracelets and curating custom crystal sets to support your unique intention. We also source large specimen crystals if you are searching for something special that we do not offer. Please contact us at connect@highlightrituals.com to inquire about a custom piece. We’d be happy to help.

Products & Materials
Where are your pieces made?

Our pieces are handmade in America and designed to be worn for generations. We embody the sacred, undeniable truth that the Earth is ours to look after, to cherish and protect. To minimize our environmental impact, our pieces are either handmade to order or crafted in small batches.

We reduce our impact on Mother Earth by committing to responsible materials and methods, and we avoid overproduction by producing limited quantities, in many cases only making what is ordered.  

Our jewelry pieces are crafted from certified recycled solid gold, consciously-sourced materials, and ethical lab-grown diamonds. 

Our crystals and ritual tools are sourced from small, responsible  businesses all over the world. They are then assembled in our Connecticut studio before undergoing an energy cleanse from our Founder and being shipped home to you.

Recycled gold jewelry is made from gold that has been previously used in other jewelry or industrial applications. It is melted down and refined to remove any impurities and then reused to make new jewelry.

Recycled gold jewelry is just as good as new gold jewelry, as long as it has been properly refined and meets the same quality standards, which our recycled gold does.

Recycled gold jewelry is made by melting down the old gold and refining it to remove any impurities. The purified gold is then used to make new jewelry.

The benefits of buying recycled gold jewelry are that it is environmentally friendly, supports sustainable practices, and can be less expensive than buying new gold jewelry.

There is no visual difference between recycled gold and new gold jewelry. The only difference is the source of the gold.

Lab-grown diamonds are diamonds that are created in a laboratory, using advanced technology that simulates the natural conditions under which diamonds form in the Earth's mantle. They have the same chemical and physical properties as natural diamonds, but are made in a matter of weeks instead of millions of years.

Lab-grown diamonds are often considered more ethical than natural diamonds, due to the fact that they are created in a controlled environment without the environmental and social impacts associated with diamond mining. Additionally, many lab-grown diamond manufacturers use renewable energy sources and promote sustainable practices in their operations.

Ethically sourced jewelry is jewelry that is made using materials that have been obtained through socially and environmentally responsible methods. This means that the materials used, such as metals and gemstones, have been sourced from mines and suppliers that prioritize fair labor practices, environmental protection, and community development. Ethically sourced jewelry also involves ensuring that workers in the supply chain are paid fair wages and work in safe and healthy conditions.

Contact us

For any further inquiries or assistance, feel free to contact our customer care team at connect@highlightrituals.com.